RISE is particularly suitable for machine manufacturers who want to support their dealers, end customers or even service companies quickly and easily from a distance. Smaller machine manufacturers as well as large players with a global service organisation can benefit from RISE.
Before you integrate RISE into your daily service routine, you will receive a personal introduction from us in which we explain the most important functions and carry out a test scenario with you. Diese Einführung dauert in der Regel ca. 1 Stunde. Anschließend ist keine weitere Schulung erforderlich. The use is simple, user-friendly and self-explanatory. However, if you have any questions, our support team will be happy to help you at any time. You can also find a detailed introduction in written form in our digital manual at: www.rise-rs.de/handbuch
RISE can be offered completely as a so-called white-label application, where we provide you with the entire solution in your corporate identity (colours, symbols, names) on your own infrastructure. This way you become the provider of your remote service solution yourself. For more information, see: www.rise.tech/en/whitelabel.
With your remote service, you not only have to deliver added value for your customers; in addition to the spare parts business, customer support as a high-quality consulting service can make an enormous contribution to your service turnover. For the development of the billing model, there are two main approaches according to which you can charge for your support service:Pay as you goWith the Pay-as-you-go model, you charge for the support time required, either after a case has been processed or in advance in the form of an hourly quota from which the time used is deducted.Service as a Service / ServicepauschaleWith Service as a Service you offer your customers a service flat rate that is billed at fixed intervals (usually monthly), regardless of how much support you have provided. You benefit from a constant monthly turnover while your customers are guaranteed a secure and flexible service without having to think about prices.Which of these models is suitable for you depends on the type and willingness to pay of your customers. We would be happy to discuss your application in a personal meeting.