Do you have questions about RISE?
Here you will find answers to the most frequently asked questions.


Do you have questions about RISE? Here you will find answers to the most frequently asked questions.
RISE is particularly suitable for machine manufacturers who want to support their dealers, end customers or even service companies quickly and easily from a distance. Smaller machine manufacturers as well as large players with a global service organisation can benefit from RISE.
RISE works on all mobile devices with the iOS and Android operating systems. In addition, all Apple and Windows computers as well as RealWear and Epson smart glasses are supported.
Before you integrate RISE into your daily service routine, you will receive a personal introduction from us in which we explain the most important functions and carry out a test scenario with you. Diese Einführung dauert in der Regel ca. 1 Stunde. Anschließend ist keine weitere Schulung erforderlich. The use is simple, user-friendly and self-explanatory. However, if you have any questions, our support team will be happy to help you at any time. You can also find a detailed introduction in written form in our digital manual at: www.rise-rs.de/handbuch
RISE can be offered completely as a so-called white-label application, where we provide you with the entire solution in your corporate identity (colours, symbols, names) on your own infrastructure. This way you become the provider of your remote service solution yourself. For more information, see: www.rise.tech/en/whitelabel.
Yes, it is possible to integrate RISE into third-party software. Please book an appointment to discuss your application with us..
RISE is operated exclusively on German servers in accordance with the guidelines of the DSGVO. The transfer and storage of data is encrypted. Your data is highly secured through regular backups.
RISE can be purchased as a licence model (annual subscription), based on the number of users.

For more information, please contact us to discuss a licence configuration that best suits your needs.
With your remote service, you not only have to deliver added value for your customers; in addition to the spare parts business, customer support as a high-quality consulting service can make an enormous contribution to your service turnover. 

For the development of the billing model, there are two main approaches according to which you can charge for your support service:

Pay as you go With the Pay-as-you-go model, you charge for the support time required, either after a case has been processed or in advance in the form of an hourly quota from which the time used is deducted.

Service as a Service / Servicepauschale With Service as a Service you offer your customers a service flat rate that is billed at fixed intervals (usually monthly), regardless of how much support you have provided. You benefit from a constant monthly turnover while your customers are guaranteed a secure and flexible service without having to think about prices.

Which of these models is suitable for you depends on the type and willingness to pay of your customers. We would be happy to discuss your application in a personal meeting.
It’s very simple! Let’s start with a personal web meeting to show you some of the product features, discuss needs and clarify your questions. Arrange your personal web meeting here.

You want to know more?
Get in touch with us.

You want to know more?
Get in touch with us.

Get in touch

RISE Technologies GmbH

Sophienstraße 1

51149 Köln

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