The digital remote service age begins now
With RISE, you can take your service in the mechanical and plant engineering industry to the next level and work digitally effectively remotely in your entire service organization.
The digital remote service age begins now
With RISE, you can take your service in the mechanical and plant engineering industry to the next level and work digitally effectively remotely in your entire service organization.
Take your service organization into the digital remote service age
The development in the service sector, especially in mechanical and plant engineering, continues to progress. What started with telephone and e-mail support has developed into remote support in recent years, the once in a while support via video conferencing. The goal was to solve technical problems remotely in order to save travel costs.
With RISE, we go one step further. RISE enables you to establish an additional service level – remote Service – between the support via telephone and email on the one hand and the on-site service on the other. This makes worldwide collaboration and support from a distance even more efficient and faster within your entire service organization. The goal: a digital solution that allows you to develop new business models and generate additional service revenues.
Take your service organization into the digital remote service age
The development in the service sector, especially in mechanical and plant engineering, continues to progress. What started with telephone and e-mail support has developed into remote support in recent years, the once in a while support via video conferencing. The goal was to solve technical problems remotely in order to save travel costs.
With RISE, we go one step further. RISE enables you to establish an additional service level – remote Service – between the support via telephone and email on the one hand and the on-site service on the other. This makes worldwide collaboration and support from a distance even more efficient and faster within your entire service organization. The goal: a digital solution that allows you to develop new business models and generate additional service revenues. revenues.
The future of your service organization
The future of your service organization
Support your dealer network
Offer your own remote service solution in case of technical problems and facilitate escalation across multiple service levels – without media disruption.
Solve technical problems at your customers remotely
Offer your customers your remote service solution for fast and effective support in case of technical problems – without waiting time.
Bring expert knowledge to your service companies
Offer your support to your subsidiaries and distribute your expert knowledge all over the world – without quality differences.
Support your dealer network
Offer your remote service solution to your dealers and service partners for internal support in case of technical problems and facilitate escalation across multiple service levels – without media breaks.
Solve technical problems of your customers remotely
Offer your customers your remote service solution for fast and effective support in case of technical problems – without waiting time.
Bring expert knowledge to your service companies
Offer your support to your subsidiaries and distribute your expert knowledge all over the world – without quality differences.
Become a Remote Service Champion
Provide expert knowledge
Bring your expert knowledge wherever it is needed - without waiting and travel times.
Increase machine uptime
Provide effective remote support to reduce repair time and increase asset availability. For satisfied customers
Generate additional revenue
Transform your premium support into a new service and increase the profitability of your service - from a cost centre to a modern service provider.
Become a Remote Service Champion
Provide expert knowledge
Bring your expert knowledge wherever it is needed - without waiting and travel times.
Increase machine uptime
Provide effective remote support to reduce repair time and increase asset availability. For satisfied customers.
Generate additional revenue
Transform your premium support into a new product and increase the profitability of your service - from a cost center to a modern service provider.
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Due to RISE, we have been able to put several machines into operation worldwide despite the severe travel restrictions. We are able to quickly grasp our customers’ problems and solve them in a targeted manner via interactive video conferencing. This makes it very easy for our customers to reach us via RISE, which significantly increases customer satisfaction.
Jan Treede
Geschäftsführer
Feinwerktechnik Otto Harrandt GmbH
"
Due to RISE, we have been able to put several machines into operation worldwide despite the severe travel restrictions. We are able to quickly grasp our customers’ problems and solve them in a targeted manner via interactive video conferencing. This makes it very easy for our customers to reach us via RISE, which significantly increases customer satisfaction.
Jan Treede
Geschäftsführer
Feinwerktechnik Otto Harrandt GmbH
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RISE Remote Support
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