Remote Support. Einfach. Durchdacht.
Digital Remote Support for the Industrial Service
RISE Remote Support is the communication platform for the industrial service to reduce downtime, save cost and develop new revenue models.
Digital service communication
The entire service communication on one platform
Fast, effective and especially secure communication is extremely important for an excellent service. The situation on site must be evaluated, questions must be clarified, the field service must be supported and the knowledge has to be documented. All this is hardly possible with conventional tools.
rise is a comprehensive communication platform for the industrial service with which you can communicate securely, provide effective support and document the resulting expert knowledge. Support the field service from your PC in the office, communicate via smartphone or tablet and support your customers and service staff via Augmented Reality Smart Glasses. rise makes all this possible.
Excellent service with rise
Communicate faster, more effectively and more securely in your service. Digital service communication with rise helps you to increase asset uptime, save time and cost and generate new service revenues.
Effective communication and live support reduce the repair time and increase the uptime of machines and facilities.
Reduce service cost
The first time fix rate is increased by the fast and effective exchange of expertise. Time and cost is saved.
Increase service revenue
Communicate digitally with your customers and offer a premium service that opens up new revenue potential.
Karsten TemmeyerHead of Service
“Thanks to rise, we were able to save two trips abroad in a very short time by supporting our field service with the exchange of edited pictures and by means of interactive video conferencing.”