Safe, transparent and structured communication in service.
RISE enables leading machine builders and OEMs to take their communication to a new level.
Safe, transparent and structured communication in service.
RISE enables leading machine builders and OEMs to take their communication to a new level. in your entire service organization.
Take your service communication to a new level.
Effective communication
Offer effective communication of the highest highest quality and without restrictions for all service participants.
Clear communication structure
Offer structured and traceable communication that can be analysed, including documentation and archiving.
Integration into existing systems
Ensure efficient working by seamlessly integrating your communication into existing processes and systems.
Encrypted communication
Protect any confidential information and rely on encrypted communication on German servers.
The future of your service organisation.
Provide structured communication with service technicians.
Provide structured communication in the service department and also support your fitters across the board. Together, we ensure that warranty cases are perfectly coordinated with quality management and development.
Deliver a worldwide service without on-site deployment.
Set standards in communication with your global customers. With your subscription-based service product with its own app, you not only offer innovative services, but also enable comprehensive documentation of service cases.
Offer your own Enterprise service product.
Offer your own service product. Enable the escalation of service partners to ensure a quick solution. Evaluations of the global service organisation enable continuous optimisation and effective collaboration.
Keep your machines running worldwide with transparent service communication.
0
%
Cost reduction
0
%
Increase in sales
0
%
Better analysability
Take your service communication to a new level.
Effective communication
Offer effective communication of the highest highest quality and without restrictions for all service participants.
Encrypted communication
Protect any confidential information and rely on encrypted communication on German servers.
Integration into existing systems
Ensure efficient working by seamlessly integrating your communication into existing processes and systems.
Clear communication structure
Offer structured and traceable communication that can be analysed, including documentation and archiving.
The future of your service organization
Provide structured communication with service technicians.
Provide structured communication in the service department and also support your fitters across the board. Together, we ensure that warranty cases are perfectly coordinated with quality management and development.
Deliver a worldwide service without on-site deployment.
Set standards in communication with your global customers. With your subscription-based service product with its own app, you not only offer innovative services, but also enable comprehensive documentation of service cases.
Offer your own Enterprise service product.
Offer your own service product. Enable the escalation of service partners to ensure a quick solution. Evaluations of the global service organisation enable continuous optimisation and effective collaboration.
Keep your machines running worldwide with transparent service communication.
0
%
Cost reduction
0
%
Increase in sales
0
%
Better analysability
"
Thanks to RISE, we have been able to put several machines into operation worldwide. We are able to quickly identify our customers’ problems and solve them in a targeted manner via interactive video conferencing. This makes it very easy for our customers to reach us via RISE, which significantly increases customer satisfaction.
Jan Treede
CEO
Feinwerktechnik Otto Harrandt GmbH
"
Due to RISE, we have been able to put several machines into operation worldwide despite the severe travel restrictions. We are able to quickly grasp our customers’ problems and solve them in a targeted manner via interactive video conferencing. This makes it very easy for our customers to reach us via RISE, which significantly increases customer satisfaction.
Jan Treede
Geschäftsführer
Feinwerktechnik Otto Harrandt GmbH
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RISE Remote Support
You already use our RISE Remote Support solution? Then this page will be interesting for you.