Step into the digital
remote service age
with RISE

Connect with your customers, dealers and service partners and deliver global support across all service levels.

Step into the digital remote service age with RISE

Connect with your customers, dealers and service partners and deliver global support across all service levels.

For companies that want to position themselves for the future with Remote Service

RISE is more than a software solution to provide occasional support remotely. RISE digitizes the complete service process between all involved stakeholders with apps that are highly flexible, adapt to your service process and take your organization to a new level.

For companies that want to position themselves for the future with Remote Service

RISE is more than a software solution to provide occasional support remotely. RISE digitizes the complete service process between all involved stakeholders with apps that are highly flexible, adapt to your service process and take your organization to a new level.

The operating system for your remote service

The operating system for your remote service

Your assets are in focus

Create your asset base to correctly allocate your service cases and provide your service technicians, service partners and customers with easy access to your machines.

Your assets are in focus

Create your asset base to correctly allocate your service cases and provide your service technicians, service partners and customers with easy access to your machines.

 Set up the structure of your asset base
 Add your assets with an individual ID
 Allocate your assets to customers

Map your organizational structure

Global service organizations work across multiple service levels. Therefore, RISE connects all stakeholders involved - from OEM to your service partner to the customer.

Map your organizational structure

Global service organizations work across multiple service levels. Therefore, RISE connects all stakeholders involved - from OEM to your service partner to the customer.

 Set up your complete
 service structure
 Define helpdesk and escalation levels
 Connect all service stakeholders

Offer all parties a complete history of completed service cases

You are confronted with a problem and do not know which cases have occurred so far? Select the asset and get immediate access to the support history to draw possible conclusions about the current problem.

Offer all parties a complete history of completed service cases

You are confronted with a problem and do not know which cases have occurred so far? Select the asset and get immediate access to the support history to draw possible conclusions about the current problem.

 Offer an overview of all available assets
 Provide easy access to the case history
 View documentation of previous cases

Enable easy contact with the Help Desk

A technical problem occurs and quick support is required. Based on the organizational structure, your customers and service technicians can contact the support in charge without time-consuming search. Thanks to the automatically attached asset data, the appropriate employee can start support immediately.

Enable easy contact with the Help Desk

A technical problem occurs and quick support is required. Based on the organizational structure, your customers and service technicians can contact the support in charge without time-consuming search. Thanks to the automatically attached asset data, the appropriate employee can start support immediately.

Your customers and technicians select
 the involved asset
 Automatically they send their support
 request to the helpdesk
 Finally, they can add a detailed
 description of the problem

Offer effective support via interactive chat

The helpdesk needs relevant information about the problem on site. Write messages and transfer images in the highest quality and without restrictions. Provide the helpdesk with the opportunity to capture the problem and take appropriate action.

Offer effective support via
interactive chat

The helpdesk needs relevant information about the problem on site. Write messages and transfer images in the highest quality and without restrictions. Provide the helpdesk with the opportunity to capture the problem and take appropriate action.

 Exchange messages and pictures
 Keep an eye on the history of your asset
 Add as many participants to your case
 as you like

Be live on site with interactive video conferencing

With the correct actions, the problem can be solved. Start interactive video conferences to be digitally on site to help analyze and solve the problem. Various interactive tools make troubleshooting remotely possible for both parties.

Be live on site with interactive video conferencing

With the correct actions, the problem can be solved. Start interactive video conferences to be digitally on site to help analyze and solve the problem. Various interactive tools make troubleshooting remotely possible for both parties.

 Start video conferencing optimized for
 mobile working
 Call your technicians and customers to
 provide support
 Concentrate on the most important
 things through simple operation

Escalate to higher service levels

Your local service is at the end of its tether? Escalate your service case to a higher service level or invite additional experts. Bring everyone to the virtual table in no time.

Escalate to higher service levels

Your local service is at the end of its tether? Escalate your service case to a higher service level or invite additional experts. Bring everyone to the virtual table in no time.

  Escalate your case to further service
 levels
 Provide insights into the case without
 media breaks
 Invite additional experts

Document your support case

A service case has been processed and should be documented without additional effort. Add a problem and solution description to archive your service cases in a structured way and build up a complete history.

Document your support case

A service case has been processed and should be documented without additional effort. Add a problem and solution description to archive your service cases in a structured way and build up a complete history.

 Document exchanged knowledge
 Create asset history
  Build up an extensive knowledge
  database

RISE offers you even more

Simple user experience

RISE is intuitively designed, self-explanatory
and easy to use.

User Management​

Add new users to RISE at any time - whether as a customer, technician or helpdesk expert.

Interfaces

Integrate all relevant systems and data, to enable networked workflows.

Languages

RISE supports various languages for your global staff, including German, English and French.

RISE offers you even more

Simple user experience

RISE is intuitively designed, self-explanatory and easy to use.

User Management​

Add new users to RISE at any time - whether as a customer, technician or helpdesk expert.

Interfaces

Integrate all relevant systems and data, to enable networked workflows.

Languages

RISE supports various languages for your global staff, including German, English and French.

Fast remote service
for your device

RISE für alle Endgeräte
RISE is available on the most common end devices and all operating systems all across the world. Use RISE in the office on your desktop PC or on the road on your Android or iOS smartphone.
RISE für alle Endgeräte

What is special about RISE

Icon_flexibilität_31012022_white

Flexibility

RISE can be integrated into your software landscape. It adapts to your service organization and grows with your requirements as well as the amount of users..

Icon_usability_31012022_white

Usability

RISE is easy to use and offers your staff and customers exactly the functions they need for an excellent support process.

Icon_sicherheit_31012022_white

Security

RISE is operated exclusively on German servers in accordance with GDPR. Your data is encrypted and in safe hands.

What is special about RISE

Icon_flexibilität_31012022_white

Flexibility

RISE can be integrated into your software landscape. It adapts to your service organization and grows with your requirements as well as the amount of users.

Icon_usability_31012022_white

Usability​

RISE is easy to use and offers your staff and customers exactly the functions they need for an excellent support process.

Icon_sicherheit_31012022_white

Security

RISE is operated exclusively on German servers in accordance with GDPR. Your data is encrypted and in safe hands.

Be ready immediately or use your own app

RISE as a SaaS solution

Get started immediately

As a SaaS solution, RISE is ready to be used out of the box, with no setup or maintenance cost, and grows along with your requirements. Setting up your workspace in the cloud is the easiest and fastest way to get started with RISE.

Your own whitelabel solution

Turn RISE into your Remote Service App

Your service – your app: RISE can be fully customized to offer your own remote service solution. Use RISE as a basis to consistently develop your service portfolio and stand out from the competition.

Be ready immediately or use your own app

RISE as a SaaS solution

Get started immediately

Get started immediately As a SaaS solution, RISE is ready to be used out of the box, with no setup or maintenance cost, and grows along with your requirements. Setting up your workspace in the cloud is the easiest and fastest way to get started with RISE.

Your own whitelabel solution

Turn RISE into your Remote Service App

Your service – your app: RISE can be fully customized to offer your own remote service solution. Use RISE as a basis to consistently develop your service portfolio and stand out from the competition.

You want to know more?
Get in touch with us.

You want to know more?
Get in touch with us.

Get in touch

RISE Technologies GmbH

Zugasse 23

50678 Köln

More about the company

RISE Remote Support

You already use our RISE Remote Support solution? Then this page will be interesting for you.

Imprint    ﹒    AGB     ﹒    Privacy Policy

© 2022 RISE Technologies GmbH. All rights reserved