Step into the digital remote service age with RISE
Connect with your customers, dealers and service partners and deliver global support across all service levels.
Step into the digital remote service age with RISE
Connect with your customers, dealers and service partners and deliver global support across all service levels.
For companies that want to position themselves for the future with Remote Service
RISE is more than a software solution to provide occasional support remotely. RISE digitizes the complete service process between all involved stakeholders with apps that are highly flexible, adapt to your service process and take your organization to a new level.
For companies that want to position themselves for the future with Remote Service
RISE is more than a software solution to provide occasional support remotely. RISE digitizes the complete service process between all involved stakeholders with apps that are highly flexible, adapt to your service process and take your organization to a new level.
The operating system for your remote service
The operating system for your remote service
Your assets are in focus
Create your asset base to correctly allocate your service cases and provide your service technicians, service partners and customers with easy access to your machines.
- Set up the structure of your asset base
- Add your assets with an individual ID
- Assign your assets to customers
Your assets are in focus
Create your asset base to correctly allocate your service cases and provide your service technicians, service partners and customers with easy access to your machines.
✓ Set up the structure of your asset base
✓ Add your assets with an individual ID
✓ Allocate your assets to customers
Map your organizational structure
Global service organizations work across multiple service levels. Therefore, RISE connects all stakeholders involved - from OEM to your service partner to the customer.
- Set up your complete service structure
- Define helpdesk and escalation levels
- Connect all service stakeholders
Map your organizational structure
Global service organizations work across multiple service levels. Therefore, RISE connects all stakeholders involved - from OEM to your service partner to the customer.
✓ Set up your complete
✓ service structure
✓ Define helpdesk and escalation levels
✓ Connect all service stakeholders
Offer all parties a complete history of completed service cases
You are confronted with a problem and do not know which cases have occurred so far? Select the asset and get immediate access to the support history to draw possible conclusions about the current problem.
- Offer an overview of all available assets
- Provide easy access to the case history
- View documentation of previous cases
Offer all parties a complete history of completed service cases
You are confronted with a problem and do not know which cases have occurred so far? Select the asset and get immediate access to the support history to draw possible conclusions about the current problem.
✓ Offer an overview of all available assets
✓ Provide easy access to the case history
✓ View documentation of previous cases
Enable easy contact with the Help Desk
A technical problem occurs and quick support is required. Based on the organizational structure, your customers and service technicians can contact the support in charge without time-consuming search. Thanks to the automatically attached asset data, the appropriate employee can start support immediately.
- Your customers and technicians select the involved asset
- Automatically they send their support request to the helpdesk
- Finally, they can add a detailed description of the problem
Enable easy contact with the Help Desk
A technical problem occurs and quick support is required. Based on the organizational structure, your customers and service technicians can contact the support in charge without time-consuming search. Thanks to the automatically attached asset data, the appropriate employee can start support immediately.
✓
Your customers and technicians select ✓ the involved asset
✓ Automatically they send their support ✓ request to the helpdesk
✓ Finally, they can add a detailed ✓ description of the problem
Offer effective support via interactive chat
The helpdesk needs relevant information about the problem on site. Write messages and transfer images in the highest quality and without restrictions. Provide the helpdesk with the opportunity to capture the problem and take appropriate action.
- Exchange messages and pictures
- Keep an eye on the history of your asset
- Add as many participants to your case as you like
Offer effective support via interactive chat
The helpdesk needs relevant information about the problem on site. Write messages and transfer images in the highest quality and without restrictions. Provide the helpdesk with the opportunity to capture the problem and take appropriate action.
✓ Exchange messages and pictures
✓ Keep an eye on the history of your asset
✓ Add as many participants to your case
✓ as you like
Be live on site with interactive video conferencing
With the correct actions, the problem can be solved. Start interactive video conferences to be digitally on site to help analyze and solve the problem. Various interactive tools make troubleshooting remotely possible for both parties.
- Start video conferencing optimized for mobile working
- Call your technicians and customers to provide support
- Concentrate on the most important things through simple operation
Be live on site with interactive video conferencing
With the correct actions, the problem can be solved. Start interactive video conferences to be digitally on site to help analyze and solve the problem. Various interactive tools make troubleshooting remotely possible for both parties.
✓ Start video conferencing optimized for
✓ mobile working
✓ Call your technicians and customers to
✓ provide support
✓ Concentrate on the most important
✓ things through simple operation
Escalate to higher service levels
Your local service is at the end of its tether? Escalate your service case to a higher service level or invite additional experts. Bring everyone to the virtual table in no time.
- Escalate your case to further service levels
- Provide insights into the case without media breaks
- Invite additional experts
Escalate to higher service levels
Your local service is at the end of its tether? Escalate your service case to a higher service level or invite additional experts. Bring everyone to the virtual table in no time.
✓
Escalate your case to further service ✓ levels
✓ Provide insights into the case without
✓ media breaks
✓ Invite additional experts
Document your support case
A service case has been processed and should be documented without additional effort. Add a problem and solution description to archive your service cases in a structured way and build up a complete history.
- Document the exchanged knowledge
- Create a complete asset history
- Build an extensive knowledge base
Document your support case
A service case has been processed and should be documented without additional effort. Add a problem and solution description to archive your service cases in a structured way and build up a complete history.
✓ Document exchanged knowledge
✓ Create asset history
✓
Build up an extensive knowledge
✓ database
RISE offers you even more
Simple user experience
RISE is intuitively designed, self-explanatory and easy to use.
User Management
Add new users to RISE at any time - whether as a customer, technician or helpdesk expert.
Interfaces
Integrate all relevant systems and data, to enable networked workflows.
Languages
RISE supports various languages for your global staff, including German, English and French.
RISE offers you even more
Simple user experience
RISE is intuitively designed, self-explanatory and easy to use.
User Management
Add new users to RISE at any time - whether as a customer, technician or helpdesk expert.
Interfaces
Integrate all relevant systems and data, to enable networked workflows.
Languages
RISE supports various languages for your global staff, including German, English and French.
Fast remote service for your device
RISE is available on the most common end devices and all operating systems all across the world. Use RISE in the office on your desktop PC or on the road on your Android or iOS smartphone.
What is special about RISE
Flexibility
RISE can be integrated into your software landscape. It adapts to your service organization and grows with your requirements as well as the amount of users..
Usability
RISE is easy to use and offers your staff and customers exactly the functions they need for an excellent support process.
Security
RISE is operated exclusively on German servers in accordance with GDPR. Your data is encrypted and in safe hands.
What is special about RISE
Flexibility
RISE can be integrated into your software landscape. It adapts to your service organization and grows with your requirements as well as the amount of users.
Usability
RISE is easy to use and offers your staff and customers exactly the functions they need for an excellent support process.
Security
RISE is operated exclusively on German servers in accordance with GDPR. Your data is encrypted and in safe hands.
Be ready immediately or use your own app
RISE as a SaaS solution
Get started immediately
As a SaaS solution, RISE is ready to be used out of the box, with no setup or maintenance cost, and grows along with your requirements. Setting up your workspace in the cloud is the easiest and fastest way to get started with RISE.
Your own whitelabel solution
Turn RISE into your Remote Service App
Your service – your app: RISE can be fully customized to offer your own remote service solution. Use RISE as a basis to consistently develop your service portfolio and stand out from the competition.
Be ready immediately or use your own app
RISE as a SaaS solution
Get started immediately
Get started immediately
As a SaaS solution, RISE is ready to be used out of the box, with no setup or maintenance cost, and grows along with your requirements. Setting up your workspace in the cloud is the easiest and fastest way to get started with RISE.
Your own whitelabel solution
Turn RISE into your Remote Service App
Your service – your app: RISE can be fully customized to offer your own remote service solution. Use RISE as a basis to consistently develop your service portfolio and stand out from the competition.
You want to know more? Get in touch with us.
You want to know more? Get in touch with us.
RISE Remote Support
You already use our RISE Remote Support solution? Then this page will be interesting for you.