Create cases for your technical problems in order to work in a structured manner. Invite your team members to a case or share your service case with guests and allow them full access to the previous communication. This ensures that all relevant information is stored in one place without missing bits.
Remote Support. Einfach. Durchdacht.
Easy to use, effective and above all – secure
RISE Remote Support bundles the complete service communication on one platform, makes it transparent and enables the documentation of the exchanged knowledge.
rise is a comprehensive communication platform
rise enables the structured work in cases, the exchange of messages and documents, interactive video conferences and the documentation of your expert knowledge in order to be able to use it again for similar cases in the future.
Work in cases
Your communication clearly structured
All messages in chronological order
Live support with special tools
Summarize what is important
Using solved cases to your benefit
rise has been developed to meet the requirements of a modern service department.
Assign various roles to your employees to control access rights.
Invite external guests, e.g. your customers temporarily, to collaborate on a case with them.
Export documents and complete documentations for storage in third-party systems.
Work on several devices simultaneously with synchronous data, e.g. via tablet and smartglass at the same time.
rise offers the possibility to integrate third-party systems via a standardized interface.
rise offers a powerful translation function for the communication in international service organizations.
Enterprise Software innovatively implemented
rise is a software platform with encrypted data transmission, secure hosting and the highest data protection standards conforming to GDPR.
rise is simple and intuitive to use and thus enables a fast adaptation in your company.
rise is designed to the highest quality standards to ensure stability and performance.
rise runs on all devices
Browser, PC, tablet, smartphones and augmented reality Smart Glasses.