Professional communication in service.
RISE enables fast and traceable communication between customers, service partners and helpdesk experts to effectively share your relevant expertise.
Professional communication in service.
RISE enables fast and traceable communication between customers, service partners and helpdesk experts to effectively share your relevant expertise
Take your service communication to a new level.
Take your service communication to a new level.
Map your service organization with all relevant data.
Create your asset base to assign your service cases correctly and provide your service technicians, service partners and end customers with easy access to your machines.
- Import your assets as a basis for your communication
- Create a complete history of your assets
- Add customers and link them to your assets
- Define automatic communication and escalation channels
Map your service organization with all relevant data.
Create your asset base to assign your service cases correctly and provide your service technicians, service partners and end customers with easy access to your machines.
- Import your assets as a basis for your communication
- Create a complete history of your assets
- Add customers and link them to your assets
- Define automatic communication and escalation channels
Communicate via interactive chats and video conferences.
The helpdesk needs relevant information about the problem on site. Write messages and transmit images in the highest quality and without restrictions. Offer the helpdesk the opportunity to record the problem and initiate appropriate steps.
- Communicate with your customers and service colleagues in real time
- Share images, videos and documents in high quality
- Start interactive video conferences with multiple participants
- Add as many additional participants to your communication as you like
Communicate via interactive chats and video conferences.
The helpdesk needs relevant information about the problem on site. Write messages and transmit images in the highest quality and without restrictions. Offer the helpdesk the opportunity to record the problem and initiate appropriate steps.
- Communicate with your customers and service colleagues in real time
- Share images, videos and documents in high quality
- Start interactive video conferences with multiple participants
- Add as many additional participants to your communication as you like
Document your expert knowledge.
A service case has been processed and should be documented without much additional effort. Add a problem and solution description to your case in order to archive your service cases in a structured manner and build up a complete history.
- Close your communication after successful problem resolution
- Create meaningful documentation
- Build up an extensive knowledge database
- Make your archived cases available again for future problems
Document your expert knowledge.
A service case has been processed and should be documented without much additional effort. Add a problem and solution description to your case in order to archive your service cases in a structured manner and build up a complete history.
- Close your communication after successful problem resolution
- Create meaningful documentation
- Build up an extensive knowledge database
- Make your archived cases available again for future problems
Evaluate your communication and optimize your service.
Carry out regular evaluations of your service cases. This will enable you to quickly identify optimization potential and continuously improve your service.
- Take a look at all service cases
- Evaluate your service cases
- Analyze service cases by machine type or individual machine
- Monitor trends to optimize the service in the long term
Evaluate your communication and optimize your service.
Carry out regular evaluations of your service cases. This will enable you to quickly identify optimization potential and continuously improve your service.
- Take a look at all service cases
- Evaluate your service cases
- Analyze service cases by machine type or individual machine
- Monitor trends to optimize the service in the long term
RISE offers you even more
Simple user experience
RISE is intuitively designed, self-explanatory and easy to use.
User Management
Add new users to RISE at any time - whether as a customer, technician or helpdesk expert.
Interfaces
Integrate all relevant systems and data, to enable networked workflows.
Languages
RISE supports various languages for your global staff, including German, English and French.
RISE offers you even more
Simple user experience
RISE is intuitively designed, self-explanatory and easy to use.
User Management
Add new users to RISE at any time - whether as a customer, technician or helpdesk expert.
Interfaces
Integrate all relevant systems and data, to enable networked workflows.
Languages
RISE supports various languages for your global staff, including German, English and French.
Integrate your communication into your software landscape.
RISE can be easily integrated into your existing software landscape. Regardless of whether you want to synchronize master data from third-party applications or integrate RISE into your user database or license management. All this is possible with our standardized API.
Integrate your communication into your software landscape.
RISE can be easily integrated into your existing software landscape. Regardless of whether you want to synchronize master data from third-party applications or integrate RISE into your user database or license management. All this is possible with our standardized API.
Be ready to go immediately or use your own app.
Be ready to go immediately or use your own app.
RISE as a SaaS solution
Get started right away without any effort
Your own white label solution
Turn RISE into your service app
Frequently asked questions.
RISE is a communication platform that has been specially developed for business use and is geared towards the specific requirements and security standards of business communication. RISE is therefore designed to protect sensitive business information and guarantee your data protection. In addition, RISE offers exactly the functions that a structured and traceable service requires:
1. integration into existing processes and systems to ensure efficient working methods
2. documentation of service cases to store expert knowledge and make it accessible to all parties involved at all times
3. evaluation of your service to enable continuous optimization and effective collaboration
4. escalation of service partners to the plants to ensure a quick solution
With RISE, we go one step further and offer a comprehensive service platform that not only enables remote support, but also covers all aspects of customer service and offers seamless integration into your existing systems. RISE enables your entire service organization to communicate effectively, share knowledge, escalate service cases to other service levels, document and evaluate service cases and access a structured database to offer self-help functions in the future.
RISE thus comprises a ticketing system for recording and tracking service cases, a knowledge management system for storing and accessing relevant expert knowledge, a chat system for real-time communication between those involved, a database for documenting and evaluating service cases and much more.
Our pricing model is based on usage-based billing. This means that you pay according to the number of users. You are welcome to contact us to discuss your application and obtain a quote.
RISE can be integrated into existing systems in various ways, depending on the specific requirements and architecture of the systems. The most common methods for integrating RISE into your existing systems are:
1. If you already have a user database, you can simply import the master data manually using Excel or automatically via interfaces. 2. If you already have a user database or license management system, you can connect RISE to these systems to ensure that user accounts and licenses are synchronized. This avoids having to manage users manually in both systems. 3. If you have certain workflows or processes that are defined in your existing systems, you can connect RISE to these systems via API (Application Programming Interface). 4. If you have a customer portal, you can integrate RISE into this portal to enable customers to communicate seamlessly with your company. The exact procedure and the steps required for integration depend on the specific systems and requirements. We offer you comprehensive support to make the integration as smooth as possible.Frequently asked questions.
RISE is a communication platform that has been specially developed for business use and is geared towards the specific requirements and security standards of business communication. RISE is therefore designed to protect sensitive business information and guarantee your data protection. In addition, RISE offers exactly the functions that a structured and traceable service requires:
1. integration into existing processes and systems to ensure efficient working methods
2. documentation of service cases to store expert knowledge and make it accessible to all parties involved at all times
3. evaluation of your service to enable continuous optimization and effective collaboration
4. escalation of service partners to the plants to ensure a quick solution
With RISE, we go one step further and offer a comprehensive service platform that not only enables remote support, but also covers all aspects of customer service and offers seamless integration into your existing systems. RISE enables your entire service organization to communicate effectively, share knowledge, escalate service cases to other service levels, document and evaluate service cases and access a structured database to offer self-help functions in the future.
RISE thus comprises a ticketing system for recording and tracking service cases, a knowledge management system for storing and accessing relevant expert knowledge, a chat system for real-time communication between those involved, a database for documenting and evaluating service cases and much more.
Our pricing model is based on usage-based billing. This means that you pay according to the number of users. You are welcome to contact us to discuss your application and obtain a quote.
RISE can be integrated into existing systems in various ways, depending on the specific requirements and architecture of the systems. The most common methods for integrating RISE into your existing systems are:
1. If you already have a user database, you can simply import the master data manually using Excel or automatically via interfaces. 2. If you already have a user database or license management system, you can connect RISE to these systems to ensure that user accounts and licenses are synchronized. This avoids having to manage users manually in both systems. 3. If you have certain workflows or processes that are defined in your existing systems, you can connect RISE to these systems via API (Application Programming Interface). 4. If you have a customer portal, you can integrate RISE into this portal to enable customers to communicate seamlessly with your company. The exact procedure and the steps required for integration depend on the specific systems and requirements. We offer you comprehensive support to make the integration as smooth as possible.You want to know more? Get in touch with us.
You want to know more? Get in touch with us.
RISE Remote Support
You already use our RISE Remote Support solution? Then this page will be interesting for you.